Monday, August 16, 2010

Lazy hazy approach does not work with derailed executives

Ah, those lazy, hazy days of summer. Maybe if we just give a derailed executive some time, it will all work itself out.

Wrong. Time won't solve the problem.

That was the case with Larry, a big guy with a gruff, gruff exterior. Larry was good at alienating people and creating the impression they knew nothing he knew everything about his area of specialization. Despite repeated warnings from senior executives, Larry was not changing.

In organizations, there are many ways to communicate symbolically. There are ceremonies, awards, logos, icons, contests and oft-told stories. And there are real-life leadership behaviors that “speak” volumes.

My showing up, an executive coach, created two pieces of symbolic communications for Larry. One, he didn’t believe his job was threatened until an outsider showed up. I was not afraid to confront him and tell him that he was inches away from being shown the door. The other message he got from my presence was the company was willing to make investment in him to be a more effective leader, so he had better pay attention. Happily, in Larry’s case, he did pay attention and lost the negativity.